Delivery

SAME DAY DELIVERY

$15 throughout Greater Victoria up to 1pm. If you have missed this cut-off time please call us 250-384-3385 and we will endeavour to deliver same-day but unfortunately we cannot always guarantee it.

SUNDAYS AND MONDAYS

Delivery is generally available on these days, however, should you require it contact our florists who will advise you of the possibility or alternative options.


Payment

We accept Visa, MasterCard, and Paypal online. Should you wish to pay by electronic transfer, please call the shop to make arrangements.


Complaints

We put a lot of love into our work. Our goal is to make others happy with our creations. However sometimes things happen beyond our control that may leave you unhappy. Should you be unhappy with your purchase, please contact us as soon as possible and let us know the reason for your complaint.

We may request you to return your purchase to the store as we always pursue quality issues with our supply chain. Because we deal in perishables, complaints must be made within five days and the life expectancy for some flowers and foliage is shorter. In the case of fault, the item will be exchanged for an identical or equal value item and if this is not possible, a refund will be given.

We rarely have complaints to deal with but when they arise we deal with them in a sensitive and thoughtful manner. Much of our work, however, depends on artistic interpretation.